It is the Agencies intention and aim to give all our existing and future clients value and customer service at all times, has we have done in the last 12 years, and hope booking with us will give you the best golf holiday ever.
These booking conditions form the basis of your contract. All holidays and golf times are subject to availability.
Starting Times: Most courses in the Algarve use the crossover system witch means players going out from first and tenth tee simultaneously. For this courses (signalised with **) tee times available will be from 7:30 till 10:15 am and then from 12:30 till 5 hours before darkness. We guarantee all tee times given, allows for a full round of golf.
Golf Courses will require proof of handicap for all players (Handicap Certificate), Soft spikes and also all players to observe the Etiquette of Golf including their course repairs and maintenance. When booking tee times for 2 ; 3; 5 or 6 players, the golf courses reserve the right to make all matches up to a 4 balls. Buggies: Unfortunately most courses don’t accept advanced bookings for buggies clients will have to book and paid for them at the pro-shop the day of play. Exception is when clients produce a medical certificate, to substantiate the need of a buggy, the courses then will reserve accordingly.
On application the agency will provide the client with all details, quotations, prices and availability for accommodation, car hire, discount golf fees, golf packages etc, and all relevant information appertaining to the clients request, all prices quoted on our web page will be confirmed by reply. On request from the client and receipted deposits we will make firm your booking. The initial booking fee to commence the booking process will be made case per case according to the distance for arrival and first game. The balance of the account to be paid in cash ( Euros or Pounds) at our Reception on arrival where golf vouchers etc will be issued. In special cases vouchers may be issued at your Hotel, Airport, or other mutually agreed location. Deposits not received in time will lead to cancellation of provisional bookings.
Any cancellations have to be 45 days prior to arrival. In this case a full refund less 20 euros administration charge will be made. If less than 30 days booking fees will be at the discretion of the golf course management and the Agency cannot be liable for recompense, but will endeavour to enquire regarding individual cases. In the case of inclement weather which causes the closure of the course, the client should have his voucher stamped by the golf course reception and alternative arrangements will be made by the agency, together with the golf course, i.e. Additional tee time, recompense, green fee voucher for future dates.
It is the responsibility of the client to obtain adequate insurance cover for, Personal Injury, Third Party Cover, Death, Theft, Accidents, Illness, Fines, Legal Costs, Flight cancellations or any other factor based outside the inclusive holiday arrangements with the Agency. The Agency will accept responsibility for loss or damage you may suffer as a result of negligence by our staff, but will not be responsible for negligence or damage caused to accommodation, cars, personal defects or third parties.
If you like, we have a partnership with CETA Golf Travel Insurance. Follow this link CETA Golf Travel Insurance
Clients are responsible for the safe custody of all personal baggage including Golf bags, and other personal possessions.
Clients are solely responsible for their own passports, travel documents, health care certificates or visas that may be required.
The Agency has taken all reasonable steps to ensure that the golf holiday advertised have been properly arranged and the hotels and other organizations used are reputable, however the agency has no direct control over such businesses and it shall not be liable for their acts or omissions. Furthermore all bookings are subject to any terms, conditions and limitation of liability imposed by such businesses. The agency does not purport to exclude any liability to the client that results from its own negligence.
If in the opinion of ourselves, accommodation manager or such persons in authority you are behaving in such a way as to cause danger, distress or annoyance to others or damage to property, your holiday arrangements may be terminated by either ourselves or associated parties concerned, in this situation we will have no liability to you and will not be responsible for making any refunds, paying any compensation or meeting any costs or expenses you incur as a result. Further you must meet any costs or expenses we incur as a result of your behaviour.
It is the players responsibility to be on time for their respective tee time, as lateness can result in refusal by the courses for play that day, this again is at the discretion of the golf course management and can create a non-refundable situation, and 20 Euros administration charge.
According to the Portuguese Law n° 144/2015 we hereby inform the client/consumer that there are entities available to help with the resolution of any complaints or disputes and to provide information regarding consumer laws and rights. You can visit their website for the Algarve region at : http://www.consumidoronline.pt/en/